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January 2009 Issue
Table of Contents

The Manufacturing Outsourcing Issue
Sometimes buyers have to switch suppliers to get things right. The selection process has one more degree of difficulty when the supplier is in China. And every manufacturer has to attract new employees. Read how a Motorola spin-off handled its HRO challenge.

EDITOR'S CORNER
Sudip Banerjee, Larson & Toubro Infotech Ltd: Sudip Banerjee is the CEO of L&T Infotech, which NASSCOM rated as one of the 10 top software and services exporters. Banerjee was a member of the founding team at Wipro. He reminisces about the early days, explains why he still believes India is the number-one offshore location today, and shares what he learned from the life of India’s past president.

FOCUS ON: 2008 Outsourcing Excellence Awards
Impact of Service Provider Selection Criteria on Transition/Migration Challenges: Our study of the relationships nominated for Outsourcing Excellence Awards in 2008 reveals important findings regarding the impact of service provider selection criteria on the ease and challenges during the transition phase or IT implementation. The study clearly reveals some buyers' strategies cause the opposite of the intended outcome.

FOCUS ON: Indian Suppliers
Why is the Attrition Rate at Indian BPOs 23.5 Percent? A HayGroup Study Offers Solutions: Attrition rates at Indian BPOs are an important criterion when determining offshore location. What is the rate in India? Why is it so high? And what can employers do about it? A new HayGroup study of 39,000 Indian jobs answers those questions.

FOCUS ON: Eastern Europe, Software Suppliers
Eastern European Trends in Software Outsourcing Services: Software service providers in Eastern Europe are at a crossroads. Here's a view of the current and future perspectives, advice on selecting a provider, and how to tell if an outsourcing provider is a follower or a leader.

FOCUS ON: HRO
Consolidating Health Care with One Provider Nets Chip Manufacturer Millions in Savings: Freescale Semiconductor was the semiconductor chip manufacturing unit of Motorola until it was spun off in 2004.That forced the in-house Health and Wellness team to rethink the way it was offering health care benefits. The manufacturer had to create a compelling offer for existing employees while attracting new employees and retaining those who had worked at Motorola and were used to good benefits. Outsourcing to Hewitt solved the problem.

FOCUS ON: China
Sign Manufacturer Cuts Manufacturing Costs in Half by Outsourcing to China: Creative Mailbox and Sign Design outsourced to a Chinese supplier. But things didn’t work well. Switching suppliers solved the problem. BayShore, the new Chinese supplier, now not only tweaks the manufacturer’s products but has come up with processes that slashed time to market for new products.

Hire, better, faster. - The RPO team at Adecco helps Owens-Illinois find high-quality candidates more efficiently. - December 2008

Customer Management Outsourcing: a total system approach. - It's about integration - improving the customer experience and optimizing the achievement of a company's strategic objectives. - November 2008

Seven IT Strategies to Help Survive the Downturn - CompuCom offers strategic IT advice in their white paper geared at helping companies weather the current economic slowdown. - November 2008

Managing Talent at the Speed of Business - With ever-shortening product and technology cycles, companies need nimble, responsive workforces now more than ever. This paper looks at ways to keep talent management linked to business performance in a changing world. - November 2008

Business Process Utility: Accelerating Change Through Standardization - Many companies are exploring the value of Business Process Utilities, or BPU, a new delivery model for BPO in which companies trade customization for accelerated implementation and cost savings. - November 2008

The Right Offshore Location May be Closer than You Think - In offshore outsourcing it's rarely a good idea to "put all of your eggs in one basket." The key is finding the right solution for a business' needs. - November 2008

Application Outsourcing: Leveraging Its Intrinsic Benefits - In tumultuous economic times, one thing is certain, IT will have to do more, with less. Download this IDC white paper to learn how you can drive more business benefits while lowering IT costs. - November 2008

The Software Testing Edge: Innovative New Tool Suite Enhances Productivity - The tools available to help manage the six phases of the software testing process do not meet all the challenges. They are aimed at test execution and don't eliminate subjectivity, so errors occur in testing. They also are not applied toward optimzing the ... - November 2008

Key Issues in Enabling Transformation in Mortgage Banking - The mortgage banking industry needs to implement strategies to reduce costs, achieve greater efficiencies and productivity, and innovate to attract and retain customers--doing more but with less capital. Mortgage bankers also need to be able to respond agg... - November 2008

More Papers

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For a list of upcoming journal topics for 2009, click here.

Ready to Compete - South Africa's BPO Capabilities in the Financial Services Sector - Everest Research Institute study provides a comprehensive fact-based view of South Africa's current BPO capabilities and potential in the Financial Services (FS) sector.

Practical Approach to Sourcing Portfolio Optimization - Examination on enterprise application development and maintenance (ADM) sourcing portfolio management - includes example to show application of framework and methodology. Preview document available.